404 – Not Found. Some Tips To Make Your 404 Error Page Work FOR You

by Steve on January 21, 2009

Look, it happens. A visitor is going to land on your site trying to get to a page or post that doesn’t exist. The question is this: “Are you going to drive your visitor away to another site, or are you going to try and help them find what they’re looking for?”

Hopefully, you chose the latter – you want to help your visitor find what they want. If you don’t care, then this post isn’t for you :)

So what can we do to help? The first thing to do is to let your reader know in a nice way that something’s not right. You can use the familiar ’404 – Not Found’ term, with a little bit of an explanation:

404 – Not Found

Oops! The page you’re looking for isn’t here. Maybe we removed it, maybe it was never here. No matter – we can help you find what you wanted. You can…

Then we can show a list of some helpful actions to take:

  • Check the list below to see if what you’re looking for might be there
  • If you typed the page url address (www.ilikewordpress.com/showme), in the address bar, make sure that it is spelled correctly and the case (CAPITAL and small letters) is correct.
  • Go to the I Like WordPress home page and look for links to the information you want.
  • Use the navigation categories to the right to find the link you are looking for.
  • Go back to the page you just came from.
  • Use the search box at the top right of the sidebar to search I Like WordPress.

So, from the top:

  • In our 404 page coding, we can use some scripting that searches your blog posts for what could be a keyword in the URL (the showme part)
  • We can echo the url that the visitor typed in or clicked a link to that landed them here. If we get fancy, we can actually tell whether the visitor clicked a link or typed in the address themselves. Hint – if they clicked a link, we might want to get the link corrected. Be a little careful about echoing the URL, though — if it’s a long one, it could break your layout as most browsers won’t split a link in the middle.
  • We can give a link to our home page. Maybe the info they want is easily findable from there.
  • We point out the navigation links that are available: categories, archives, latest posts, etc.
  • Use a javascript ‘back’ link to take them back one page. You might not want to use this one unless you know that the user clicked a link from within your site. This will only happen if you’ve messed up one of your own internal links. You wouldn’t do that, would you?
  • Suggest that the visitor use our handy-dandy search tool to find their information.

Really fancy stuff

I mentioned in the first option that we can use some scripting to search for what might be a keyword in the URL that wasn’t found. What we’ll do in a later post is learn to extract the last part of the URL and use it as a search term. We’ll use a database query that has been bullet-proofed against malicious use.

Also, that javascript ‘back’ link? In a future post, I’ll show you how to find out if a user clicked one of your own internal links or not and how you can serve the back link to just those visitors.

In the meantime, check out a really bad example of a 404 -  Not Found page: what your 404 page should NOT look like.

Update: coincidence or not, Macy’s (above link)  just changed their 404 page :) I’ll leave the link for posterity, but I’m sure you’ve seen examples of useless 404 pages.

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IMD405 :: Marketing Basics //CMDesigns » 404 Error Pages
April 22, 2010 at 8:40 pm

{ 4 comments… read them below or add one }

Alex Newell April 2, 2009 at 12:13 pm

One time an SEO guy told me to put a redirect on the 404 to your home page…

Sounded clever but I never did it.

:-)

Alex

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Steve April 2, 2009 at 12:21 pm

That was my first intro to 404′s too – omg, do ANYTHING except displaying that 404 page!

The, from looking at and reading other sites, I figured out that wasn’t the best thing to do — most people never figured out why they ended up on the home page :-)

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Michelle April 2, 2009 at 8:01 pm

I recently came across a website (I’m unable to find the URL now) where they put a video on the 404 page, kind of explaining what to do like the post here, but in a funny way!

Great idea I think, and something I will consider implementing this weekend!

Gmaster April 2, 2009 at 5:24 pm

Provide a suitable link is the correct way to handle 404 error. Sometimes, i listed my top posts at 404 page. Thanks for a few helpful action and i hope we can have a great plugin to customize that 404 page to be more friendly user.

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